OUR CUSTOMER STORIES
Effective patient payments start here
Learn how healthcare organizations are successfuly using Rivia Health's payment technology to collect more patient payments, reduce bad debt, increase paid AR, and more.
5-Star Company on the athenahealth Marketplace
"In August of 2023 we collected a bill for CAMP that was 1,332 days old. That’s over 3.5 years old!"
Center for Adult Medicine and Preventative Care
“Rivia Health has improved our collections and has provided great financial outcomes while cutting down on some of the work our billing team previously had to do."
Dr. Thoppil
River Place OBGYN
“This is great! Thank you, I’m confident we’ve made the right choice in signing with your company!”
Christine Egan | Billing Manager
QuickMed Urgent Care
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EASY-TO-IMPLEMENT SOLUTION
Rivia seemed to be a very easy-to-implement solution that didn't require a lot on our part and that seemed to give another avenue for patients to make their payments. Also, it was very cost effective.
A Rivia Health Client KLAS Survey Participant
MEETING GOALS TO COLLECT OLD A/R
Rivia automates the collection process for patient balances. It has helped collect balances that have old A/R. That was one of the goals: to collect old accounts and reduce that A/R. Also, we wanted to automate the solution so that it would help with some of the workload that the in-house account representatives were doing. The system sends text messages and email messages to patients telling them that they have an open balance. Each patient can then go ahead and make their payment and the process takes us out of the equation. The system saves us a lot of phone calls and lot of the work to do that, and it makes it more convenient for the patient to pay when they are able to.
A Rivia Health Client KLAS Survey Participant
DECREASED PATIENT CALLS AND PORTAL MESSAGES REGARDING BILLS
Rivia Health has been a great help in collecting patient payments. Since they joined us, we have had a decrease in patient calls and patient portal messages inquiring about bills or asking to set up payment plans. Patients have been very happy with the ease in which they pay their bills and even better set up their own payment plans. We especially love the preferred name feature which is very important for the demographic of patients we serve. We would highly recommend Rivia Health to anyone wanting to cut down on patient calls and messaging while also increasing patient payments.
Mazzoni Center | Kate Feinberg | Revenue Cycle Manager
SERVICE, SUPPORT, AND SOLUTION THAT EXCEEDS EXPECTATIONS
Working with Rivia Health has been an absolute pleasure. Their team of skilled professionals is not only knowledgeable in their field but also dedicated to providing top-notch service and support. They took the time to understand our unique needs and developed a tailored solution that exceeded our expectations. I cannot recommend Rivia Health highly enough for any business seeking help with collections. We've been working with Rivia for over a year now and have only heard great things from our patients about how easy it is to navigate electronic payment software. Thank you, Rivia, for helping our company and our patients!
Collaborative Health Partners | Rebecca “Becca” H. Fath CPC CPMA | Revenue Integrity Manager
ZERO COMPLAINTS FROM OUR PATIENTS
We have been working with the Rivia team for 6 months with total satisfaction. They have delivered everything they promised. Zero complaints from our patients using their service. Adding their product to the supplement Athena's processes (patient statements) has significantly improved our post visit collections.
Valley Perinatal Services | Kevin Combs | CFO
CUT CLAIMS SENT TO COLLECTIONS IN HALF
I just wanted to tell you how much we appreciate the partnership with Rivia. We have had patients come in to make payments and say, “I thought if I kept them below the $9.99, I would not get a bill and therefore would not have a pay.” We actually have patients that receive the message from Rivia and rather than paying online, they come to the office to pay. We have seen more patients paying their bills and paying quicker. I am happy to say that at this point we have cut the amount of claims sent to collections in half. Thus, we are keeping more money in house.
Healthstar Physicians, PC
CONTINUED COLLECTIONS ON PATIENT ACCOUNTS
“Union Community Care started using Rivia Health in January of 2023 and each month we have continued to collect on patients accounts that we otherwise may not have. Rivia Health integrates with our EMR system, Athena, and pulls the data they need so there is one less project/report on my plate. I am very pleased with our partnership with Rivia and would definitely recommend them to other FQHC’s.”
Union Community Care - FQHC | Michele McMullen | Director of Revenue Cycle Management
FAST PAYMENTS & REDUCED ACCOUNTS SENT TO COLLECTIONS
“Rivia Health capturing the balances due quickly, reduces the amount our billing staff has to contact our patients to collect payments and or create payment plans. Rivia Health has also enabled us to scale back the number of accounts that are sent to an outside collection agency along with a reduction in patient A/R.”
Philip Coburn, COO | TrustCare Health
THE IMPLEMENTATION WAS 100% PAINLESS
“Moving to Rivia Health for our practice payments/collections has been one of the best things we have ever done. Jonathan has been great to work with and so very helpful! The implementation was 100% painless, the collection rate is amazing, and I would recommend anyone to work with Rivia Health.”
Suzi Green | Practice Administrator
Monterey Bay Endoscopy Center | Suzi Green | Practice Administrator
SIGNIFICANT REDUCTION IN OUTSTANDING BALANCES
Prior to going live with Rivia Health, Lake City had 51% of patient balances that were greater than 90 days old. They only have 16% of patient balances greater than 90 days old after using Rivia Health.
Lake City Medical Center
AUTOMATION SAVES TIME FROM MANUAL TASKS
“We love that Rivia Health runs in the background to communicate with patients and collect outstanding balances. We really don't need to lift a finger for it to run."
Jamye | Billing Staff | TrustCare Health​
EXPERIENCED THE PRODUCT FOR THEMSELVES
"I had a service at the Clinic in early August and purposely didn’t pay my bill when contacted by Athena. I received the email and text notification on Friday from Rivia concerning my balance. It was a good way for me to personally see how the product and platform worked. I’m very impressed.
I also showed Andrew from my phone how the contact goes out to the patients and the easy access to pay.
Great Job!! We’re looking forward to a rewarding partnership with Rivia.”
Harry Baxter | CBO Manager and Medical Coder | West Texas Health
WE ARE SERIOUS ABOUT FAST IMPLEMENTATION
“Rivia Health’s integration and go-live were seamless for us. We didn’t need to get our IT staff involved at all. We just signed an online form and filled out a configuration sheet.”
Korlynn Trice | TrustCare Health​
A GREAT FIRST DAY
“That was a great first day. I randomly looked at one claim ID. Come to find out that patient had 5 open claims dating back to Feb. Some of them had been sent to our collection agency. The patient paid them all, which is amazing.”
Valley Perinatal – OBGYN* | Kevin Combs | CFO
PERCENTAGE OF OUTSTANDING PATIENT BALANCES IMPROVED
“I wanted to pass along some good news. We just finished analyzing our patient accounts receivable. Year over year, our % of patient balances in A/R, less than 90 days, has improved approximately 10%.”
Valley Perinatal – OBGYN* | Kevin Combs | CFO
A TREMENDOUS DIFFERENCE
“Awesome, thank you so much! Definitely have seen a tremendous difference."
Bay Colony Physicians | Jordan Perez | Administrative Supervisor & Medical Biller
HAS PROVIDED GREAT FINANCIAL OUTCOMES
"Rivia Health has improved our collections and has provided great financial outcomes while cutting down on some of the work our billing department would do. Jonathan has been great to work with and he sends monthly reports and will help in any way."
HER Healthcare | Eva Padilla
Compelling Case Study Results with TrustCare Health
389 hours per month saved from crafting and sending batched patient messages manually, fielding inbound calls regarding payments, placing outbound calls regarding payments, collecting payments over the phone, and setting up payment plans.
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Return on investment: over 2,000%
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Reduced bad debt by 38%
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Decreased payment plan setup and maintenance by 80%
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Reduced the number of days in accounts receivable by 33%
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Reduced the number of bills being sent to collections by 33%
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Increased overall patient payments by 45%
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