OUR CUSTOMER STORIES
Effective patient payments start here
Learn how healthcare organizations are successfuly using Rivia Health's payment technology to collect more patient payments, reduce bad debt, increase paid AR, and more.
5-Star Company on the athenahealth Marketplace
"The work that their automated systems has had positive impacts on our organization for patients, employees and cashflow. It easily interfaced with AthenaHealth and took almost no work for implementation. As a healthcare CEO not only would I choose Rivia Health as a partner again, but I would also challenge any medical practice to find a reason that a system that educates, informs and collects without work on your part should not be part of your organizations toolset."
"Rivia Health has been an amazing system for our practice to utilize. It has allowed our patients to view and pay their bills with ease. It has also made billing a much easier process for our staff and allowed us to maximize our work hours in our billing department. Would highly recommend any medical practice to take advantage of this system in order to better serve their patients and staff!"
"I am naturally a skeptic. I like metrics to show proof. They are one of the few vendors who provide monthly reports to show the value they are delivering and continue to show improvement over time."
"Rivia Health has been a no-brainer for my practice. They are uniquely positioned in the market being the only tool that decreases patients AR, improves financial performance and reduces patient payment barriers.”
Raymond Embry, CEO, Embry Health
WE PROVIDE FAST PAYMENTS & REDUCED ACCOUNTS SENT TO COLLECTIONS
“Rivia Health capturing the balances due quickly, reduces the amount our billing staff has to contact our patients to collect payments and or create payment plans. Rivia Health has also enabled us to scale back the number of accounts that are sent to an outside collection agency along with a reduction in patient A/R.”
Philip Coburn, COO, TrustCare Health
OUR AUTOMATION SAVES TIME FROM MANUAL TASKS
“We love that Rivia Health runs in the background to communicate with patients and collect outstanding balances. We really don't need to lift a finger for it to run."
Jamye, Billing Staff at TrustCare Health
WE ARE SERIOUS ABOUT FAST IMPLEMENTATION
“Rivia Health’s integration and go-live were seamless for us. We didn’t need to get our IT staff involved at all. We just signed an online form and filled out a configuration sheet.”
Korlynn Trice, TrustCare Health
THE BEST WAY TO PAY MEDICAL BILLS
“I normally hold off paying medical bills because they are never convenient...now I won’t delay because it’s no longer a chore thanks to this app.”
Rivia Health Technology Patient Payer
Compelling Case Study Results with TrustCare Health
389 hours per month saved from crafting and sending batched patient messages manually, fielding inbound calls regarding payments, placing outbound calls regarding payments, collecting payments over the phone, and setting up payment plans.
Return on investment: over 2,000%
Reduced bad debt by 38%
Decreased payment plan setup and maintenance by 80%
Reduced the number of days in accounts receivable by 33%
Reduced the number of bills being sent to collections by 33%
Increased overall patient payments by 45%